Return policy

Can i send a dress back if it doesn't fit? What is the return policy..if there is one?

1 Response

Hey Raluca,

Thanks for your question.

As with most second-hand sales, typically there are no refunds. It's important to ask as many questions as you need to and confirm measurements before purchase. If the dress arrives and it is not your style or doesn't fit, you can always re-sell the dress on Stillwhite.

However, If your dress arrives significantly different to the seller's description, damaged, counterfeit or doesn't arrive at all PayPal Buyer Protection can protect the full purchase price plus shipping costs. Buyers may open a dispute through PayPal where both parties submit evidence, and PayPal makes a final decision. Buyers must send the dress back at their own expense to complete a refund.

For more information on Paypal's buyer agreement and Seller's refund policy please visit our help topics here:
www.stillwhite.ca/help/do-i-need-to-offer-a-return-policy
www.stillwhite.ca/guarantee

Sign in to participate in this discussion.
The whole experience of finding my dream dress was wonderful. What a fantastic way to find designer dresses at great prices. The girl I bought from was so lovely and helped me every step. She sent more pictures and answered every question. I am so excited to have found this site and I am over the moon about finding a Galia Lahav dress to wear on my special day.
More
buyer
Sara, Fort Myers Beach
1 week ago
What a marvelous website and just as fabulous is the contact between customer and Stillwhite!! Thank you!
More
buyer
Penny, Hickory
1 week ago
Good news, Stillwhite is available in your country. Switch to www.stillwhite.ca